Privacy policy
 


Organization
The organization of the programmes included in this brochure is carried out by DouroAzul Sociedade Marítimo Turística S.A., with main offices in the Lugar da Rede, Parish of Santa Cristina, Municipality of Mesão Frio and a share capital of €3.967.518,00. Taxpayer identification number 503 416 436; registered in the C.R.C of Mesão Frio, under the number 78 and with offices in Rua de São Francisco nº. 4, 4050-548 Porto.


Validity

The information included in this website are valid between 01/01/2008 and 31/12/2008.


Jurisdiction
The competent court of jurisdiction is the Court of Oporto, disclaiming any other.


One-day Boats

Cancellations, delays or changes in the sailing itineraries.

DouroAzul, SA reserves the right to cancel, postpone or change any trip or itinerary, for any reason including, but not only: ship charter; insufficient number of reservations; weather conditions; mechanical problems; medical emergency; strike or work spot at the place; local holidays; and other reasons, without penalty for DouroAzul, SA.


Prices
Prices included in the brochure are correct at the time of its printing. Prices may be changed if the conditions are justified, namely by unexpected rise of government charges, taxes or fuel surcharges, as well as the change of any external costs beyond the control of DouroAzul, S. A. Not all cabin types of all ships may be available by the prices shown for all cruises if bought in advance. Prices include VAT (current legal tax rate). Children up to two years of age do not pay. Children from 3 to 11 years old at the time of the cruise will travel with a 50% discount


Contracted services

Local guides, ashore meals, some transport services providers (i.g. buses and train) and of other necessary services are contracted to third parties and are not DouroAzul, S. A. employees. Thus, in providing these services, the DouroAzul, S. A. acts only as a sales agent and it is not responsible for any complaints against those entities that may result from actions on its behalf.


Complaints and Refunds

It will be only considered the complaint and refund requests that have been submitted in writing by the complainant to DouroAzul, S. A. within 5 days after the end of the service. All legal claims will be solved in the Oporto’s Court Jurisdiction, and not in any other court.


Reservations 
Reservations of any cruise shall be done in writing, when possible. Reservations will only be considered valid after reception of payment confirmation. Charter reservations and some special programmes should be confirmed two months in advance, with payment of 30% of the total amount, 50% 30 days before the cruise and the remaining 20% paid until 5 days prior to the service. Reservations should be booked directly with DouroAzul, S. A. or through one of its distribution companies (travel agents, wholesalers or recognized travel operators).


Changes to reservations after the initial appointment will be charged for an amount up to €25 per change, in other words, name, address, travel and departure date, category, and other changes.


50% of the cruise total price must be paid when booking it. Payment may be made by credit card, wire transfer, cheque or cash. After booking, the following costs will be applied in case of cancellation of the reservation:


- 30 to 15 days before the departure: 50% of the reservation
- 14 to 1 day before the date of departure: 100% of the reservation
- No show on the day of departure: 100% of the reservation

All cancellation costs are subject to additional charges incurred by DouroAzul, S. A. with transport, hotel accommodation, meals and drinks, contracted services and other non-refundable charges related to the reservation made by the passenger. These additional costs will be charged to the passenger, in addition to the normal cancellation charges.

 

Children 
All children under 18 years old must be accompanied on the departure day by a parent or a responsible adult over 18 years old. DouroAzul, S. A. does not guarantee the availability of cribs or beds for children, restaurant chairs, safeguard bus seats, or other children equipments. DouroAzul, S. A. does not provide baby sitting services nor has activities programmes for children. It will not be allowed the participation of children under 6 years old on bus tours, except if they have an approved safety seat (not provided by DouroAzul S.A. or by the transport company).


Dressing code 
For the well-being and respect for all guests, no shorts are allowed in the dining room at night, not being allowed the entrance to people in bathing suit in the dining room at any time. Nudism or topless are not allowed in any area of the ship, as it is also not an acceptable practice in the Portuguese public beaches.


Currency
Currency aboard is the Euro. Passengers may pay their on board bills with their country’s credit card and the amount in automatically converted to the corresponding currency. There are many ATM machines in several places ashore that accept all bank cards belonging to the usual bank networks (Cirrus, Star, etc.) and that supply the euro currency.


Customs and Immigration 
Passengers are responsible for obtaining all the necessary immigration documents to enter Portugal before leaving their home land. The impossibility of entering Portugal due to incorrect immigration documentation may result in cancellation of the cruise as No Show, whereby there won’t be any refund. Passengers are individually responsible for the fulfillment of international customs regulation when leaving Portugal and entering their home countries. DouroAzul S.A. is not responsible for any Custom duties concerning any products that have been offered or purchased, including wine and alcoholic drinks, during the cruise.


Taxes and Government Duties

The cruises price includes all duties and government taxes applicable only as far as the cruise is concerned. Airport taxes and fees, departure taxes, immigration taxes and other travelling taxes are of the responsibility of each passenger and may vary according to the route of the trip and origin and destination countries. Any doubts should be clarifyed before departure with your travel agent.


Valuable objects 
No safes are available on board. Passengers are responsible for the safety and protection of their value objects.


Health and Doctor’s Assistance 
DouroAzul, S. A. ships do not have doctors, dentists or medical facilities aboard. Any medical emergency situation will be handled in the local medical facilities. Though Portugal and Spain are modern countries with quality medical facilities, DouroAzul, S.A. cannot be liable for the services rendered at those units. DouroAzul, S.A. does not make available crew members to transport passengers in wheelchairs; therefore passengers travelling with wheelchairs should travel with a companion able to help them. DouroAzul ships have staircases that give access to several areas of the ship that make it difficult or impossible the mobility of these passengers. DouroAzul, S. A. does not supply means for medicines cooling. Ashore tours imply different types of physical effort that may be described in detail on board by tour escorts; failure of a passengers to fully enjoy an ashore tours due to his/her disability to participate in all parts of the tours won’t be reason to refund any percentage of the tour.


Scope of Responsibility
DouroAzul, S. A. operates river and coastal cruises and is responsible for all operations, except the ones contracted to third parties rendering services as above mentioned, since the check-in until the check-out of passengers. DouroAzul, S. A. is only responsible for the airport/ship/airport transfer if the same has been purchased to DouroAzul S.A. by the passengers or by the company organizing the trip. DouroAzul, S. A. is not responsible for the performance of airlines, hotels and tour companies prior and after to the cruises, ashore guides, tour packages suppliers or any other elements of holiday experiences of a passenger beyond the part concerning the cruise.


Pets

No pets are allowed on DouroAzul, S. A. ships. Guide dogs and other animal for personal support will be authorized and will be subject to special coordination at the time of the reservation.

 

Ashore tours  
Ashore tours may be adjusted depending on the road conditions, traffic jam, national holidays, and also weather conditions. When meals are included in a tour, the price includes wine and water. The tours that are cancelled or modified by DouroAzul, S. A. will be refunded by the value that corresponds to the part which has not been performed or that has been replaced.


Smoking Policy  
Smoking is not allowed in any of the areas inside the ships. It is only allowed to smoke cigars, cigarettes and pipes on the sun deck. Failure to observe these rules shall be punished under the Decree-Law No 226/83 of May 27th with changes made by the Decree-Law No 200/91 of May 29th.

 

Visitors

It will only be allowed visits on board if they have been previously agreed with our office, approved by the ship’s captain and if the visitor is identified by an official document when arriving.

 

Insurance

All the DouroAzul, S. A. ships fully fulfill the requirements concerning the insurance required by the Portuguese law for the type of ship and service provided.


HOTEL-SHIPS

Cancellation, delay, or change the navigation routes.

DouroAzul, S. A. reserves the right to cancel, postpone or change the itinerary of any trip for any reason, namely due to charter of ship, insufficient number of reservations, weather conditions, mechanical problems, medical emergency, strike or suspension of work on the local, local holidays and other reasons, without obligation to compensate the client.


Prices
Prices may be changed if the conditions are justified, namely by unexpected rise of government charges, taxes or fuel surcharges, as well as the change of any external costs beyond the control of DouroAzul, S. A. Not all cabin types of all ships may be available by the prices shown for all cruises if bought in advance. Prices include VAT. Children up to two years of age do not pay. Children from 3 to 11 years old at the time of the cruise will travel with 50% discount.

 

Contracted services
On board masseur, local guides, ashore meals, some transport services providers and of other necessary services are contracted to third parties and are not DouroAzul, S. A. employees. Thus, in providing these services, the DouroAzul, S. A. acts only as a sales agent and it is not responsible for any complaints against those entities that may result from actions on its behalf.

 

Complains and Refunds

It will be only considered the complaint and refund requests that have been submitted in writing by the complainant to DouroAzul, S. A. within 5 days after the end of the service. All legal claims will be solved in the Oporto’s Court Jurisdiction.


Reservations and Cancellations  
Reservations will only be considered valid only after receiving 50% of the total price of the cruise. Reservations should be directly booked with DouroAzul, S. A. or through one of its distribution companies, travel agents, wholesalers or recognized travel operators.


Changes to reservations after the initial appointment will be charged for an amount up to €25 per change, in other words, name, address, travel and departure date, category, and other changes.
 

DouroAzul, S. A. reserves the right to change the cabin category on board for a higher or lower level, if necessary. In case of change to a lower category level, the full amount of the difference between the category reserved and the category of the cabin that it was in fact engaged will be refunded.


50% of the cruise total price must be paid when booking it, as above mentioned. Payment may be made by credit card, wire transfer, cheque or cash. After booking, the following costs will be applied in case of cancellation of the reservation:

- Up to 90 days before the departure: 25% of the reservation;
- 89 to 60 days before the departure: 50% of the reservation;
- 59 to 30 days before the departure: 75% of the reservation;
- 29 to 1 day before the date of departure: 100% of the reservation;
- No show on the day of departure: 100% of the reservation.

All cancellation costs are subject to additional charges incurred by DouroAzul, S. A. with transport, hotel accommodation, meals and drinks, contracted services and other non-refundable charges related to the reservation made by the passenger. These additional costs will be charged to the passenger, in addition to the normal cancellation charges.  
 

Casino games 
DouroAzul, S. A. has no casinos on board its ships. However, DouroAzul, S. A. operates organized programs on land in legal casinos and close-by. Passengers must comply with the local laws for gaming and entry requirements. Parents and responsible adults must ensure that local restrictions concerning minors accompanying them are complied. DouroAzul, S. A. is not responsible for any problems or losses arising from not complying with gaming local laws by passengers.


Children
All children under 18 years old must be accompanied on the departure day by a parent or a responsible adult over 18 years old. DouroAzul, S. A. does not guarantee the availability of cribs or beds for children, restaurant chairs, safeguard bus seats, or other children equipments. DouroAzul, S. A. does not provide baby sitting services nor has activities programmes for children. It will not be allowed the participation of children under 6 years old on bus tours, except if they have an approved safety seat (not provided by DouroAzul SA).


On board Swimming poll / Jacuzzi
The ship's captain and director reserve the right to set the timetable as they deem appropriated for the ship’s pool and jacuzzi as far as safety terms are concerned and according to weather conditions, ship’s location and other constraints. The following rules regarding the use of the pool and jacuzzi on board should be observed: passengers who are under influence of alcohol are forbidden to use it, it can only be attended by people wearing appropriate bath clothing; the ship’s direction reserves the right to limit or prohibit its usage by any passenger they consider to be a threat to the ship, to its passengers or to himself. The following age restrictions on the use of the pool and jacuzzi on board are applied: passengers under 15 years of age must be supervised by a parent or responsible adult; passengers under 10 years old may not use the jacuzzi on board unless they are accompanied inside by a parent or a responsible adult; passengers under 5 years of age may not use the jacuzzi on board.


Dressing code

Clothing ranges from the beach casual (shorts, t-shirt, polo, beach wear, etc.) and casual country club (trousers, dress / pants and jacket, blazer and tie as optional, sleeve long shirt, skirt, etc.). At night no formal dressing code is required. Men may choose to wear a suit and ladies may choose to wear a cocktail dress for the Captain’s welcoming cocktail or the farewell reception, or for any evening events ashore. For the welfare and respect for all guests, no shorts are allowed in the dining room at night, not being allowed the entrance to people in bathing-suit in the dining room at any time. It is not allowed the presence of people in wet bathing suits in any inside public areas, except if the passenger is going to/ from his/her cabin to the pool area. Nudism or topless are not allowed in any area of the ship, as it is also not an acceptable practice in the Portuguese public beaches.


Currency 
Currency aboard is the Euro. Passengers may pay their on board bills with their country’s credit card and the amount in automatically converted to the corresponding currency. There are many ATM machines in several places ashore that accept all bank cards belonging to the usual bank networks (Cirrus, Star, etc.) and that supply the euro currency.


Customs and Immigration 
Passengers are responsible for obtaining all the necessary immigration documents to enter Portugal before leaving their home land. The impossibility of entering Portugal due to incorrect immigration documentation may result in cancellation of the cruise as No Show, whereby there won’t be any refund. Passengers are individually responsible for the fulfillment of international customs regulation when leaving Portugal and entering their home countries. DouroAzul S.A. is not responsible for any Custom duties concerning any products that have been offered or purchased, including wine and alcoholic drinks, during the cruise.


Taxes and Government Duties 
The cruises price includes all duties and government taxes applicable only as far as the cruise is concerned. Airport taxes and fees, departure taxes, immigration taxes and other travelling taxes are of the responsibility of each passenger and may vary according to the route of the trip and origin and destination countries. Any doubts should be clarifyed before departure with your travel agent.


Tips 
The price of the cruise does not include tips for crew members. It is usual to tip crew members by the end of a cruise, being this something done all over the world. Information concerning tips will be given by the end of the trip and envelops will be given to passenger for the tips. Tips put in these envelops will be divided between all crew members including the one who do not directly with passengers. It is recommend to only give direct tips after having been given a tip to the entire crew using the envelop. Tour guides and bus drivers will be tipped in a separated envelop. Local guides are not part of the crew members and passengers may decide to tip them if they wish so.


Valuable objects 
No safes are available on board. Passengers are responsible for the safety and protection of their value objects.


Health and Doctor’s Assistance 
DouroAzul, S. A. ships do not have doctors, dentists or medical facilities aboard. Any medical emergency situation will be handled in the local medical facilities. Though Portugal and Spain are modern countries with quality medical facilities, DouroAzul, S.A. cannot be liable for the services rendered at those units. DouroAzul, S.A. does not make available crew members to transport passengers in wheelchairs; therefore passengers travelling with wheelchairs should travel with a companion able to help them. DouroQueen and DouroCruiser ships are equiped with lifts and chair-lift that allow passenger with limited mobility to have access to all passenger decks. Other DouroAzul ships have chairs and access to some areas of the ship might be of difficult or impossible access for passengers of limited mobility. C